Privacy Policy
Effective Date: 15.9.2025
Luma Software (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information through our Resident Application (“Resident App”) and Admin Application (“Admin App”) (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect1.1 Information from Residents
When using the Resident App, we may collect:
- Personal Information: Name, email address, phone number, date of birth, emergency contacts.
- Account Information: Login credentials, profile settings, and preferences.
- Property Information: Apartment/unit number, lease details, payment information, maintenance requests.
- Usage Information: Interaction with the app, notifications, service usage, and feedback.
- Device Information: Device type, operating system, unique device identifiers, IP address, and location data (if enabled).
1.2 Information from Admins / Property Managers
When using the Admin App, we may collect:
- Personal Information: Name, email, phone number, job title, company/organization.
- Account Information: Login credentials and administrative settings.
- Property Management Data: Resident records, lease agreements, payments, maintenance requests, and communication logs.
- Usage and Device Information: Interaction with the Admin App, device information, IP address, and location data.
2. How We Use Information
We use the collected information to:
- Provide and maintain the Services.
- Facilitate communication between residents and property management.
- Manage accounts, payments, maintenance requests, and notices.
- Send important updates, alerts, or announcements.
- Improve the Services and personalize user experience.
- Comply with legal obligations and prevent fraud.
3. How We Share Information
We do not sell or rent personal information. We may share information:
- With Property Management: Admins and board members for housing management purposes.
- With Service Providers: Companies that assist us in operating the Services (e.g., cloud storage, payment processing).
- For Legal Requirements: When required by law, regulation, legal process, or government request.
- Business Transfers: If we merge, sell, or reorganize our business, information may be transferred as part of that transaction.
4. Data Security
We implement reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal information.
- Correct inaccurate information.
- Restrict or object to certain data processing.
- Withdraw consent for certain data uses.
To exercise these rights, contact us at hello@lumahomes.casa.
7. Children’s Privacy
Our Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
8. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via email or within the app. Please review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact:
Luma Homes
Email: hello@lumahomes.casa
Phone: 0445115215
Address: Pietolankatu 41 B 4
